Change your mind? You have 14 working days after receipt of your order to initiate the return procedure.
Returns for exchanges are free for Metropolitan France (subject to availability of the item for exchanges). Returns for reimbursement are your responsibility (the amount will be deducted from the reimbursement)
For any questions or help regarding the size of a garment: email@example.com
To be eligible for return, your item must be unused (unworn, unsoiled, undamaged), with tags. It must be returned in its original packaging.
Returned items must meet the conditions noted above in order to proceed with a refund or exchange.
PLEASE NOTE: Any defective item not reported upon receipt will not be eligible for a refund.
No refund or exchange in case:
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 14 days after delivery
Item for which return is not authorized:
* Gift cards
For returns from mainland France
Exchanges (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. You can make the exchange, while stocks last, with the model in another size.
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to officially post.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and you still have not received your refund, contact us at the following address: firstname.lastname@example.org
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
To return your product, follow the procedure via the returns form
Depending on where you live, the time it takes to receive your exchanged product may vary
For returns from Europe and overseas territories
The delivery costs will be your responsibility with the carrier of your choice. Do not hesitate to contact the help service via the address email@example.com for any help regarding choosing the size of a garment.